SHIPPING & REFUNDS

SHIPPING POLICY

Shipping is calculated in the shopping cart.  Enter your zip code to determine your shipping cost. Most orders will ship via USPS Priority Mail, either by weight/zone or Flat Rate for larger orders. Small orders will ship via USPS.  For large orders or several gift baskets, please contact us prior to ordering a shipping quote. The large orders will ship by your choice of methods (Priority or Parcel Post).

I reserve the right to add an additional shipping surcharge for large Flat Rate boxes that weigh over 20 lbs and are going to military bases or US territories offshore.  I'll contact you for confirmation.

I also reserve the right to refund any difference in shipping between our online shipping calculator and actual shipping costs.  

REFUND POLICY

I will gladly rectify any mistakes we may make on orders, or replace products damaged in shipping.  In either case, please contact me within 14 days for return authorization.

If you are not completely satisfied for any reason, you can return an item within 7 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.

contact

5810 KINGSTOWNE CENTER DR.

STE 120-112

ALEXANDRIA, VA 22315

TEL: 757-529-1528 / CONTACT@ZANOSOAP.COM

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